Money-Back Policy

In addition to any refund rights you have under applicable law, if you purchased a subscription or lifetime plan on this website and are not satisfied with it, you can ask us for a refund by contacting us within 30 days of your initial purchase. You do not need to give a reason or provide proof.

We review each request and let you know by email once it is processed.

We value your feedback and want you to be happy with the plan. Requests made after the 30-day window are considered case by case and granted at our discretion, unless a refund is required by applicable law.

A refund can usually be claimed only during the subscription period it relates to. If that period has already expired when you request a refund, the service is deemed consumed and we cannot refund it. This does not affect your right to request a refund within 30 days of your initial purchase under Section 1, or any rights you have under applicable law.

Renewal payments are charged automatically, so please cancel before the renewal date if you do not want to continue. See Manage Subscription for how.

If you reside in California or Connecticut and cancel your purchase at any time before midnight of the third business day after the date of purchase, we will return the payment you made.

If you are a consumer in the EU, EEA, UK or Switzerland, you have a legal right to withdraw from a contract for services within 14 days of entering into it. By subscribing you request that we start providing the service immediately. If you withdraw within the 14-day period, we will refund you, less an amount proportional to the service already provided before you told us you were withdrawing.

To withdraw, send an unequivocal statement to Candyblocks Inc, 250 - 997 Seymour St, Vancouver, BC, Canada V6B 3M1, or by email to support@candyblocks.com, before the 14 days end. You may use this wording, but it is not required:

To Candyblocks Inc, 250 - 997 Seymour St, Vancouver, BC, Canada V6B 3M1: I hereby give notice that I withdraw from my contract for the following service: [plan]. Purchased on: [date]. Name: [name]. Email used at checkout: [email]. Date: [date].

If you are a consumer based in Quebec, you may cancel a contract for services involving sequential performance at any time by sending written notice to Candyblocks Inc, 250 - 997 Seymour St, Vancouver, BC, Canada V6B 3M1, or by email to support@candyblocks.com. Include your name, the email used at checkout, the date of purchase, and a statement that you are cancelling the contract under section 193 of the Consumer Protection Act.

Email support@candyblocks.com from the address you used at checkout, with the subject “Refund request” and your purchase date. Refunds are returned to the original payment method. How long they take to appear depends on your bank.

App Store purchases must be refunded through Apple at reportaproblem.apple.com. We cannot process those refunds.

This policy is provided by Candyblocks Inc and should be read together with our Subscription Terms and Terms and Conditions of Use.